}

Common questions (FAQ)

Do we use labels?

Koronex declares that offered prices include simple way of packaging and labeling

Production

Koronex declares that is the manufacturer of all goods offered and that the goods are of Polish
origin. All goods manufactured by Koronex are mouth blown and hand painted. The production lead
time depends on ordered quantities.

What is MOQ (Minimum Order Quantity)?

24 pieces for big items

48 pieces for medium items

96 pieces for mini items

Packaging

Inner cartons – simple transport boxes without logo (4/6/12 pieces)

Individual boxes / Exclusive boxes

The prices offered include, unless otherwise agreed, the simples way of packaging and labeling. Plain
boxes with or without manufacturer’s Logo and the labels which describe the product specification
such as Vendor item numer and quantity. Any special packaging, palletizing, labeling and marking the
products according to the customer’s specification requirements can issue price increasing and
therefore need to be agreed while placing an order.

Do we ship samples?

Yes, but all samples are payable. Prices must be agreed before preparing the samples.

Is it possible to change painting?

Yes of course, but it depends on the quantity of ordered items.

How we resolve complains?

All Claims must be reported within 7 days upon received the merchandise. Koronex does not bear
responsibility with the damages caused by the freight forwarder. The complaints concerning damage
to the subject matter of an order during shipment will be considered, only if a damage report signed
by the courier/freight forwarder is enclosed with the complaint. Due to the product material
specification, which is fragile glass – vendor will consider it individually.

Do we create indywidual designes?

Yes, we do. If you are intrested to create your own design please contact us.

Koronex company is a designer and manufacturer of all goods offered. It is possible to produce
the goods based on customer’s idea. The prices of goods are to be defined before the project and
product development. The manufacturer reserve the rights that the cost can change during the
development process depending on the techniques and the costs not predicted in the time of
starting the development. Minimum order quantities for changed decoration or new shapes
created are to be defined individually, but are not less than 100 pcs

What are the payment terms?

50% prepaiment

50% prior to shipment

Shipping methods

All Koronex prices are based on EXW Factory terms. We can organize the shipment on the customer
wish and the customer is charged for shipping after the price has been accepted by both sides.

Koronex declares that offered prices include simple way of packaging and labeling

Koronex declares that is the manufacturer of all goods offered and that the goods are of Polish
origin. All goods manufactured by Koronex are mouth blown and hand painted. The production lead
time depends on ordered quantities.

24 pieces for big items

48 pieces for medium items

96 pieces for mini items

Inner cartons – simple transport boxes without logo (4/6/12 pieces)

The prices offered include, unless otherwise agreed, the simples way of packaging and labeling. Plain
boxes with or without manufacturer’s Logo and the labels which describe the product specification
such as Vendor item numer and quantity. Any special packaging, palletizing, labeling and marking the
products according to the customer’s specification requirements can issue price increasing and
therefore need to be agreed while placing an order.

Yes, but all samples are payable. Prices must be agreed before preparing the samples.

Yes of course, but it depends on the quantity of ordered items.

All Claims must be reported within 7 days upon received the merchandise. Koronex does not bear
responsibility with the damages caused by the freight forwarder. The complaints concerning damage
to the subject matter of an order during shipment will be considered, only if a damage report signed
by the courier/freight forwarder is enclosed with the complaint. Due to the product material
specification, which is fragile glass – vendor will consider it individually.

Yes, we do. If you are intrested to create your own design please contact us.

Koronex company is a designer and manufacturer of all goods offered. It is possible to produce
the goods based on customer’s idea. The prices of goods are to be defined before the project and
product development. The manufacturer reserve the rights that the cost can change during the
development process depending on the techniques and the costs not predicted in the time of
starting the development. Minimum order quantities for changed decoration or new shapes
created are to be defined individually, but are not less than 100 pcs

50% prepaiment

50% prior to shipment

All Koronex prices are based on EXW Factory terms. We can organize the shipment on the customer
wish and the customer is charged for shipping after the price has been accepted by both sides.

Delivery package icon

Security
Each product is 100% protected during delivery through specialized packaging.

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Same day shipping
We have our own warehouses, we have all the products in stock.

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Delivery by courier
We deliver all orders by courier, the goods are delivered to the customer on the second day of the order.

CUSTOMER SERVICE

PROVEN QUALITY

Kundenversprechen, Qualität, fairness
cdb test cdb getestet Schweiz
cdb test cdb getestet Schweiz